Manage Return

We are Florida Base Medical Instruments Company

🔄 Return & Refund Policy

Stellmacher Instruments Inc.

At Stellmacher Instruments Inc., your satisfaction is our priority. We are committed to delivering high-quality medical instruments and providing a smooth and transparent return process.

Return Eligibility

  • Returns are accepted within 30 days of the original purchase date.
  • Items must be unused, unopened, unsterilized, and in original packaging.
  • Returned items must be in the same condition as received.
  • Used, opened, or sterilized products are not eligible for return, unless found defective upon delivery.

⚠️ Important:
Products that have been used and later claimed to be defective cannot be returned. Only unused items reported as faulty upon delivery may be eligible for return or refund.

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item.
  • We will provide a return shipping label once the return is approved.
  • The cost of the return shipping label will be deducted from the total refund amount after we receive the returned item.
  • Original shipping charges are non-refundable, unless the return is due to our error.

📦 Packaging Requirement:
Returned items must be sent back in the same original packaging in which they were delivered otherwise it will be rejected.
Items returned in non-original or damaged packaging will be rejected and will not qualify for a refund.

🌍 International Returns (Including Canada & Australia)

  • We accept international returns from all countries we ship to.
  • International customers must follow the same return conditions.
  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • All returns must be shipped back to our U.S. facility.

🔁 How to Initiate a Return

To request a return, please submit retrun form or contact us:

📧 Email: sales@stellmachermed.com
📞 Phone: (352) 995-6400

Please include:

  • Order number
  • Product name or SKU
  • Reason for return
  • Photos (if applicable)

💳 Refunds

  • Refunds are issued after the returned item is received and inspected.
  • Approved refunds are processed within 3 business days to the original payment method.
  • Your bank may take 5–7 business days to post the refund.

🔄 Exchanges

We do not offer direct exchanges.
Please return the item and place a new order if a different product is needed.

🚫 Non-Returnable Items

  • Used or sterilized products (unless defective upon delivery)
  • Customized or personalized items
  • Opened sterile packaging
  • Items marked as final sale