Ophthalmic and Anesthesia Instruments in USA

Return & Refund Policy

At Stellmacher Instruments Inc., your satisfaction is our priority. We are committed to delivering high-quality medical instruments and ensuring a smooth purchasing experience. If you are not completely satisfied with your order, we’re here to help.

📦 Return Eligibility

  • Returns are accepted within 30 days of the original purchase date.
  • Items must be unused and in original packaging.
  • Returned items must be in the same condition as received.
  • Products that have been used or sterilized are not eligible for return unless defective upon arrival.

⚠️ Important: Products that are used and later claimed to be defective cannot be returned. Only unused items found to be faulty may be eligible for a return or refund.

🔁 How to Initiate a Return

To request a return, please contact our support team:

📧 Email: sales@stellmachermed.com
📞 Phone: (352) 995-6400

Please include the following information:

  • Your order number
  • Product name or SKU
  • Reason for return
  • Photos (if applicable)

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective item.
  • We recommend using a trackable shipping service and keeping proof of shipment.

💳 Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 3 business days to your original payment method.
  • Please note: original shipping fees are non-refundable, unless the return is due to our error.

🔄 Exchanges

We do not currently offer direct product exchanges. If you would like a different item, please complete the return process and place a new order separately.

🚫 Non-Returnable Items

  • Used, sterilized, or damaged products (unless proven defective upon arrival)
  • Custom or personalized items
  • Opened sterile packaging
  • Items marked as final sale

💬 Contact Us

For any questions about this policy or your return, feel free to reach out:

📧 Email: sales@stellmachermed.com
📞 Phone: (352) 995-6400

We’re here to help you with any concerns or clarifications regarding your return.