Ophthalmic and Anesthesia Instruments in USA

🔄 Return & Refund Policy

At Stellmacher Instruments Inc., your satisfaction is our priority. We are committed to delivering high-quality medical instruments and providing a smooth and transparent return process. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

  • Returns are accepted within 30 days of the original purchase date.
  • Items must be unused, unopened, and in their original packaging.
  • Returned items must be in the same condition as received.
  • Used, opened, or sterilized products are not eligible for return unless found defective upon delivery.
  • ⚠️ Important: Products that have been used and later claimed to be defective cannot be returned. Only unused items reported as faulty may be eligible for return or refund.

🌍 International Returns (Including Canada & Australia)

  • We accept returns from all countries we ship to, including Canada, Australia, and others.
    International customers must follow the same return conditions as listed above.
  • Customers outside the U.S. are responsible for return shipping costs, unless the item is defective or there was an error on our part.
  • All returned items must be shipped back to our U.S. facility.

🔁 How to Initiate a Return

  • To request a return, please contact our support team:
  • 📧 Email: sales@stellmachermed.com
    📞 Phone: (352) 995-6400
  • Please provide the following:
  • Your order number
  • Product name or SKU
  • Reason for return
  • Photos (if applicable)

🚚 Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.
  • We recommend using a trackable shipping service and keeping proof of shipment for your records.

💳 Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 3 business days to your original payment method.
  • Original shipping charges are non-refundable, unless the return is due to our error.

🔄 Exchanges

  • We do not offer direct product exchanges.
  • If you wish to receive a different item, please complete the return process and place a new order separately.

🚫 Non-Returnable Items

  • Used or sterilized products (unless proven defective upon delivery)
  • Custom or personalized items
  • Opened sterile packaging
  • Items marked as final sale

Contact Us

  • If you have any questions about this policy or need assistance with a return:
  • 📧 Email: sales@stellmachermed.com
    📞 Phone: (352) 995-6400
  • We’re here to support you and ensure your experience with Stellmacher Instruments is hassle-free.