Shipping Policy
At Stellmacher Instruments Inc, we are committed to providing you with a smooth and reliable shipping experience. Please review our shipping policy below for important information regarding order processing, shipping methods, delivery times, and more:
- Shipping Destinations:
- We offer nationwide and international shipping services, delivering products all over the world.
- Orders with valid shipping addresses, both within the United States and internationally, can be processed through our website.
- Order Processing Time:
- We strive to process and ship orders as quickly as possible.
- Most orders are processed and prepared for shipment within 3 business days after payment confirmation.
- Please note that order processing time may vary during peak seasons or due to unforeseen circumstances. We appreciate your patience in such cases.
- Shipping Methods:
- We utilize reliable carriers to ensure the safe and timely delivery of your products.
- We offer standard shipping as our primary shipping method. The estimated delivery time for standard shipping is 3-5 business days. Please note that this is an estimate and may vary depending on the destination and any unforeseen circumstances.
- Expedited shipping options may be available for select products. The available options will be displayed during the checkout process, along with the associated costs and estimated delivery times.
- Shipping Fees:
- Shipping fees are calculated based on various factors, including the total weight and dimensions of the package, as well as the shipping destination.
- The shipping cost will be displayed during checkout, allowing you to review the charges before finalizing your order.
- Order Tracking:
- Once your order has been shipped, we will provide you with a tracking number via email.
- You can use this tracking number to monitor the progress of your shipment and obtain real-time updates on the delivery status. Simply visit the carrier’s website or contact their customer service, and enter the provided tracking number.
- Shipping Address:
- Please ensure that the shipping address provided during the checkout process is accurate and complete. We will not be responsible for any delays or delivery issues caused by incorrect or incomplete address details.
- If you need to update or modify your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.
- Delivery Issues and Exceptions:
- While we strive to ensure smooth delivery, there may be instances where unforeseen circumstances or factors beyond our control can cause delays or delivery issues.
- If you encounter any problems with your delivery or have concerns about the status of your order, please contact our customer service team. We will investigate the matter and work with the carrier to resolve any issues promptly.
- Shipping Support:
- For any inquiries or assistance regarding shipping-related matters, including order tracking, delivery status, or shipping options, please contact our customer service team at sales@stellmachermed.com or call us at (352) 995-6400. Our dedicated team is here to assist you and provide the necessary support.
We value your trust and strive to ensure that your orders are delivered in a timely and reliable manner. If you have any specific shipping-related questions or special requests, please don’t hesitate to reach out to our customer service team.